Terms of service
Lunoauro™ Terms of Service
Last updated: 25 September 2026
Welcome to Lunoauro. These Terms of Service govern your use of our website and services. By accessing our site or purchasing from us, you agree to be bound by these Terms.
1. Overview
This website is operated by Lunoauro. Throughout the site, the terms "we", "us", and "our" refer to Lunoauro.
By visiting our site and/or purchasing from us, you agree to these Terms, along with any additional policies referenced, including our Refund Policy and Privacy Policy.
If you do not agree to these Terms, please do not use our website or services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
2. Online Store Terms
By using this site, you confirm that:
- You are at least 18 years old
- You will not use our products for any illegal or unauthorised purpose
- You will not violate any applicable laws, including copyright laws
Any breach of these Terms may result in immediate termination of your access to our services.
3. General Conditions
We reserve the right to refuse service to anyone, and to limit or cancel orders, at our discretion. If we cancel an order you have paid for, we will issue a full refund.
You agree not to copy, reproduce, resell, or exploit any part of our service without our written permission.
Your content (excluding payment details) may be transferred across networks. All payment information is securely encrypted.
4. Accuracy of Information
We aim to keep all information on our site accurate and up to date. However, we cannot guarantee it is complete or error-free at all times, and information may be updated without notice.
5. Products & Pricing
- Product availability and pricing may change without notice.
- We may modify or discontinue products at any time.
- Colours may vary slightly from what you see on screen due to device differences.
- We may limit quantities or restrict sales by region or customer.
6. Health & Wellness Disclaimer
TestoIgnite is a wellness device intended to support general wellbeing. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information on our website, in our emails, and in any guides we provide is for general educational purposes only and is not medical advice.
Individual results vary with age, health, lifestyle, and consistency of use. Customer reviews reflect individual experiences and are not a guarantee of results.
Please consult a qualified healthcare professional before using our products if you have a medical condition, have a medical implant, take medication (especially medication that increases light sensitivity), or are unsure whether the product is suitable for you. Always follow the instructions provided with your device.
7. Orders & Billing
We may refuse or cancel an order if fraud is suspected, if pricing was displayed incorrectly, or if order details are incomplete or inaccurate. If this happens after payment, you will receive a full refund.
You agree to provide accurate billing and shipping information and to keep your account details up to date.
8. Shipping & Delivery
Delivery times are estimates and may vary due to your location, courier delays, or other factors outside our control. While we aren't responsible for courier delays, your order remains our responsibility until it is delivered to you. If your order doesn't arrive, contact us and we'll help resolve it.
9. Returns & Refunds
Every order is covered by our 60-Day Money-Back Guarantee. All returns and refunds are handled according to our Refund Policy. This is in addition to your statutory rights, including your right to cancel an online order within 14 days of delivery.
10. Third-Party Tools & Links
Our site may include third-party tools or links. We are not responsible for their content, policies, or any issues arising from their use.
11. Reviews, Comments & Submissions
If you submit a review, feedback, or suggestion, you allow us to use, edit, and publish it on our website and marketing. We will not change the meaning of your review. We are not obligated to compensate you or respond to submissions.
You agree that your submissions will be honest and based on your genuine experience, and will not violate any laws, infringe any rights, or contain harmful or misleading content.
12. Personal Information
Your personal data is handled according to our Privacy Policy.
13. Errors & Inaccuracies
We reserve the right to correct errors in pricing, descriptions, or availability, and to cancel orders affected by incorrect information. Any payment for a cancelled order will be refunded in full.
14. Prohibited Uses
You may not use our site for unlawful purposes, to distribute harmful software, to collect other people's data, or to commit fraud or abuse. Violations may result in termination of access.
15. Warranties
We want you to be happy with your purchase. Beyond our 60-Day Money-Back Guarantee and your statutory rights, our website and services are provided "as is" and "as available". We do not guarantee uninterrupted or error-free service.
Nothing in these Terms affects your statutory rights as a consumer. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
16. Limitation of Liability
To the fullest extent permitted by law, Lunoaura is not liable for indirect or consequential losses, or for loss of profits, data, or business.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
17. Indemnification
You agree to indemnify Lunoaura against claims or damages arising from your breach of these Terms or your misuse of our services.
18. Termination
We may suspend or terminate your access if you violate these Terms or if fraudulent or abusive behaviour is suspected.
19. Governing Law
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.
20. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page, and changes apply to orders placed after the update.
21. Contact Information
For any questions about these Terms:
📧 support@lunoauro.com
📍 9 Cerne Close, Hayes, UB4 0PR, United Kingdom
📞 +44 7309 648958